DriveHer Transport Privacy Policy
Effective Date: 31 March 2025
Last Updated: 14 October 2026
DriveHer Transport (“DriveHer”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, request a quote, make a booking, contact us or use our transport services.
We aim to handle personal information consistently with applicable Australian privacy requirements and good privacy practice.
1. What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
This can include information such as your name, phone number, email address, location details and booking information.
2. Information We May Collect
Depending on how you interact with DriveHer Transport, we may collect:
- Your name
- Mobile phone number
- Email address
- Pickup and drop-off addresses
- Travel dates and times
- Flight, cruise or appointment details where relevant
- Number of passengers
- Luggage requirements
- Child-seat requirements
- Accessibility requirements
- Assistance animal information
- Booking notes and special requests
- Payment and invoice information
- Communications with us by phone, SMS, email, website form or social media
- Information required for NDIS, Workers Compensation, corporate or other arranged transport
- Any other information you voluntarily provide
Where necessary for a particular service, some information provided to us may relate to health, disability or accessibility requirements.
We only seek to collect information that is reasonably necessary to arrange and provide the requested service.
3. How We Collect Information
We may collect personal information:
- Through our WordPress website
- Through our Instant Quote calculator
- Through online contact or booking forms
- By telephone, SMS or email
- Through social media enquiries
- Directly from you when making a booking
- From a family member, representative or support person acting on your behalf
- From an NDIS provider, support coordinator, insurer, employer, medical provider or other organisation arranging transport for you
- From drivers or subcontractors where necessary to manage a booking
Where practical, we will collect information directly from you.
4. How We Use Your Information
We may use your personal information to:
- Prepare transport quotes and estimates
- Process and confirm bookings
- Arrange vehicles and drivers
- Provide airport, cruise, private, school, NDIS, Workers Compensation and other transport services
- Contact you before, during or after a booking
- Send booking confirmations and reminders
- Manage changes, cancellations and return trips
- Provide customer service
- Issue invoices and manage payments
- Respond to enquiries
- Manage lost property or complaints
- Meet legal, taxation, insurance and record-keeping obligations
- Maintain and improve our website and services
- Protect the safety of passengers, drivers and other persons
We do not sell or rent customer personal information.
5. Quote Calculator and Location Information
Our website may use Google Maps or related mapping services to calculate travel distance, routes, estimated travel requirements and quotes.
When you enter pickup and destination addresses into our quote calculator, address and location information may be processed by third-party mapping services.
The Instant Quote calculator provides an estimate only. Information entered into the calculator may also be used to respond to your enquiry or arrange a booking where you choose to proceed.
6. Website Browsing and Technical Information
When you visit our website, certain technical information may be collected automatically by our website hosting, security, analytics or related service providers.
This may include:
- IP address
- Browser type
- Device type
- Pages viewed
- Date and time of access
- Referring website
- General website usage information
- Approximate location information
This information may be used for website security, analytics, troubleshooting and service improvement.
7. Cookies and Analytics
Our WordPress website may use cookies and analytics tools, including Google Analytics or similar services.
These tools may collect information such as:
- Device type
- Browser information
- Pages visited
- Time spent on the website
- General usage information
- Referral source
You can usually control or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.
8. Embedded Content and Third-Party Services
Our website may contain embedded content or services provided by third parties, including maps, videos, social media features or other website tools.
These third-party services may collect information about your interaction with their content and may use cookies or tracking technologies in accordance with their own privacy policies.
9. How We Store and Protect Information
Personal information may be stored using business systems and third-party service providers used by DriveHer Transport, including:
- WordPress and website hosting services
- Email systems
- Google Workspace services
- Booking and quoting systems
- Cloud-based document or record systems
- Accounting or invoicing systems
We take reasonable steps to protect personal information against misuse, loss, interference, unauthorised access, modification or disclosure.
Access to customer information is limited to people who reasonably require it to manage or provide DriveHer Transport services.
No online or electronic storage system can be guaranteed to be completely secure.
10. Drivers and Subcontractors
DriveHer Transport may provide relevant booking information to the female driver assigned to your trip.
This may include:
- Passenger name
- Contact number
- Pickup and destination
- Booking time
- Passenger numbers
- Relevant trip instructions
- Accessibility or assistance requirements where necessary
Drivers and subcontractors are expected to use customer information only for purposes connected with providing the transport service.
11. NDIS, Workers Compensation and Support Transport
Where transport is arranged through an NDIS participant, representative, support provider, insurer, employer or other organisation, we may receive or provide personal information required to arrange and manage the service.
We aim to limit this information to what is reasonably necessary for the booking, transport service, invoicing and related administration.
12. Sharing and Disclosure of Information
We may disclose limited personal information to third parties where reasonably necessary to operate our business or provide a service.
These may include:
- Drivers and approved subcontractors
- Website hosting providers
- Mapping and location providers
- Email and communication providers
- Booking or scheduling software providers
- Payment or banking service providers
- Accountants or professional advisers
- Insurers or claims administrators
- Government or regulatory bodies where legally required
We may also disclose personal information where required or authorised by law, including in response to lawful requests from courts, regulators, police or government authorities.
13. Overseas Processing
Some technology providers used by DriveHer Transport may store or process information using servers located outside Australia.
This may include providers of website hosting, cloud storage, email, analytics, mapping and other technology services.
Where overseas service providers are used, we take reasonable steps to use reputable providers and manage personal information appropriately.
14. Payments
DriveHer Transport may accept payment by bank transfer, cash, invoicing or other approved payment methods.
Where a third-party payment provider is used, payment information may be processed by that provider in accordance with its own privacy and security practices.
DriveHer Transport does not intend to store full payment-card details directly through the WordPress website.
15. Accuracy and Correction of Information
We take reasonable steps to ensure personal information we hold is accurate, complete and up to date.
You may contact us at any time if your information changes or if you believe information we hold about you is incorrect.
16. Accessing Your Information
You may contact DriveHer Transport to request access to personal information we hold about you.
We may need to verify your identity before providing access.
17. Deletion of Personal Information
You may contact DriveHer Transport to request deletion of personal information we hold about you.
We will consider the request and delete or de-identify information where appropriate, subject to any legal, taxation, insurance, accounting or record-keeping obligations requiring us to retain it.
18. Data Retention
We may retain booking, customer, invoice and other business records for as long as reasonably required for:
- Providing services
- Business administration
- Taxation and accounting requirements
- Insurance purposes
- Legal or regulatory requirements
- Resolving disputes or complaints
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
19. Marketing and Unsubscribing
If we send you marketing or promotional communications, you may opt out at any time by following the unsubscribe instructions provided or by contacting DriveHer Transport directly.
Transactional messages relating to an active booking may still be sent where necessary to provide the transport service.
20. Privacy Complaints
If you have concerns about how DriveHer Transport has handled your personal information, please contact us using the details below.
We will review the concern and respond within a reasonable timeframe.
Where applicable, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
21. Links to Other Websites
Our website may contain links to third-party websites.
DriveHer Transport is not responsible for the privacy practices, content or security of external websites.
You should review the privacy policy of any external website you visit.
22. Changes to This Privacy Policy
We may update this Privacy Policy when our website, booking systems, services or legal obligations change.
The current version will be published on our website with the updated date shown at the top of the page.
23. Contact Us
For privacy enquiries, access or correction requests, deletion requests or complaints, please contact:
DriveHer Transport
Email: driveherbookings@gmail.com
Phone: 0450 999 829
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