DriveHer Transport – Refund Policy
Last Updated: 14 October 2026
At DriveHer Transport, we understand that plans can change. This Refund Policy explains when booking fees and other charges may be refundable.
Booking Fee
A $40 booking fee is generally required to secure a booking.
The booking fee forms part of the total transfer price and is deducted from the remaining balance payable.
A booking is not confirmed until the required booking fee has been received and DriveHer Transport has confirmed availability.
Cancellations More Than 24 Hours Before Pickup
Cancellations made more than 24 hours before the scheduled pickup time are generally eligible for a refund of the booking fee.
Cancellations Within 24 Hours
Cancellations made within 24 hours of the scheduled pickup time are non-refundable.
The booking fee will be retained to help cover the reserved driver time and administration associated with the booking.
Cancellations Within 1 Hour / No-Shows
Where a passenger cancels within 1 hour of pickup, additional cancellation charges may apply.
Where a passenger fails to attend the agreed pickup location without reasonable notice (no-show), DriveHer Transport may charge up to the full quoted transfer price, depending on the circumstances.
Changes to a Booking
Changes to the pickup time, addresses, passenger numbers, vehicle requirements, stops or other booking details are subject to availability.
Where a change results in additional kilometres, tolls, waiting time or other costs, the transfer price may be adjusted accordingly.
Waiting Time
Waiting-time charges that have already been incurred are non-refundable.
Unless otherwise agreed, a 5-minute complimentary grace period applies, followed by waiting charges of $1.50 per minute.
Different waiting arrangements may apply to airport, cruise, NDIS, Workers Compensation or other pre-arranged services.
Cleaning, Damage & Lost Property Fees
Cleaning, vehicle damage and lost-property delivery fees are non-refundable once reasonably incurred.
Cleaning charges may generally range from $80–$500, depending on the level of cleaning required.
Lost-property return delivery may incur a $25 handling fee plus $1.00 per kilometre for return travel.
Alternatively, collection may be arranged at Penrith Police Station, with a $10 meet-up fee where applicable.
Refund Processing
Approved refunds will generally be returned using the payment method or account details agreed with the customer.
Processing times may vary depending on the payment method and financial institution.
Bank-transfer refunds will be processed to nominated bank details after they have been verified.
Cancellations by DriveHer Transport
If DriveHer Transport is unable to provide a confirmed service and no suitable alternative arrangement can be made, any amount paid for the affected service will be refunded as appropriate.
Australian Consumer Law
Nothing in this Refund Policy excludes or limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.
Contact
For cancellation or refund enquiries:
DriveHer Transport
Email: driveherbookings@gmail.com
Phone: 0450 999 829
PO BOX 8149, Glenmore Park NSW 2745